Refund policy

We want you to love what you ordered. If something isn't quite right, we're happy to help with a return or exchange as per the policy below.

1. Eligibility

•     Return/exchange requests must be raised within [7 days] of delivery.

•     Items must be unused, unwashed, and unaltered, with all original tags, packaging, and invoice intact.

•     Items should be free of stains, perfume, deodorant marks, or damage.

2. How to Raise a Request

•     Write to us at [kairikesarikesari@gmail.com]  or WhatsApp us at [+91-90242 30847] with your order number and the reason for return/exchange (photos help us process faster).

•     Our team will confirm eligibility and arrange a reverse pickup where serviceable. If reverse pickup is not available for your pincode, we will guide you to self-ship the item.

•     Please pack the product securely in its original packaging along with the invoice.

3. Exchanges

•     Size exchanges are offered free of cost, one time per order, subject to stock availability. [Edit if you charge for exchanges.]

•     If your preferred size or style is unavailable, we will offer store credit or an alternative option.

4. Refunds

•     Once the returned item passes our quality check, refunds are processed within [7–10 business days] to the original payment method.

•     For COD orders, refunds are issued as store credit or bank transfer. [Remove if COD not offered.]

•     A reverse-pickup/handling fee of [₹100–150] may be deducted from the refund amount.

5. Items Not Eligible for Return or Exchange

•     Products that are used, washed, altered, or damaged by the customer.

•     Items without original tags, packaging, or invoice.

•     Requests raised after the return window has ended.

•     Custom-made, personalised, or made-to-order pieces — unless there is a manufacturing defect.

•     Sale/discounted items — eligible for exchange only, not refund. [Adjust as per your policy.]

6. Damaged or Wrong Item Received

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with an unboxing photo/video. We will arrange a free replacement or full refund — no questions asked.

7. Order Cancellation

Orders can be cancelled before dispatch by contacting our team. Once an order has been shipped, it cannot be cancelled, but you may return it as per this policy.

Need help? We're always a message away — 

[kairikesarikesari@gmail.com] or Whatsapp us at [+91 90242 30847].

Note: Kairi & Kesari reserves the right to update these policies from time to time. Please review them before placing your order.